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Some people are just stupid (II)
Apr. 22nd, 2004 11:07 amaka. the continuing saga of just HOW stupid PowerGen are.
We transferred from PowerGen to Scottish Power in the middle of December. Because they weren't the cheapest, they were incapable of registering the fact that we'd PAID, and they were obnoxiously over-zealous at passing apparently overdue bills to their collections department.
On Jan 7th, for reasons that seem to escape everyone, INCLUDING PowerGen, our electricity supply was erroneously transferred back to PowerGen.
Note those words: "erroneously transferred". They are Magic Words if you're a utility company customer service operative, and they Mean Something Specific.
So. I phone, I say the magic words, I supply my details. They promise to call back inside 24 hours.
48 hours later I call, and ask why no-one's called. The bloke at the other end discovers that, despite me saying the Magic Words about SIX times, the previous call went to Cancellations (i.e. new customer changed their mind) not Erroneous Transfers, who were so confused they sat on their thumbs and Did Nothing.
He was duly chastised (to the extent that Anne almost fell off her chair laughing while listening to my end of the call).
We got a letter on the 30th Jan confirming that we would be transferred back to Scottish Power as though it had never happened, and that PowerGen would not bill us for the electricity. We got another on the 20th Feb confirming this had happened, and indeed Scottish Power think we are a Dual Fuel customer and have billed us accordingly.
( You can just guess what happened this morning, can't you... )
We transferred from PowerGen to Scottish Power in the middle of December. Because they weren't the cheapest, they were incapable of registering the fact that we'd PAID, and they were obnoxiously over-zealous at passing apparently overdue bills to their collections department.
On Jan 7th, for reasons that seem to escape everyone, INCLUDING PowerGen, our electricity supply was erroneously transferred back to PowerGen.
Note those words: "erroneously transferred". They are Magic Words if you're a utility company customer service operative, and they Mean Something Specific.
So. I phone, I say the magic words, I supply my details. They promise to call back inside 24 hours.
48 hours later I call, and ask why no-one's called. The bloke at the other end discovers that, despite me saying the Magic Words about SIX times, the previous call went to Cancellations (i.e. new customer changed their mind) not Erroneous Transfers, who were so confused they sat on their thumbs and Did Nothing.
He was duly chastised (to the extent that Anne almost fell off her chair laughing while listening to my end of the call).
We got a letter on the 30th Jan confirming that we would be transferred back to Scottish Power as though it had never happened, and that PowerGen would not bill us for the electricity. We got another on the 20th Feb confirming this had happened, and indeed Scottish Power think we are a Dual Fuel customer and have billed us accordingly.
( You can just guess what happened this morning, can't you... )