eBuyer.com, round 2
May. 21st, 2004 02:26 pm![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png){kind=small}
fleetfootmike"It's been 24 hours since I sent the original eNote. The person it's assigned to has changed once, and it's still marked as 'awaiting processing'.
Strange as it may seem, I *really* would like to do business with eBuyer: my wife's veterinary practice are shopping to replace their desktop machines, and I've been collecting quotes for suitable machines all morning. And you have the best prices.
But I can't, in honesty, recommend to her and her senior partners a company who can't manage, within 24 hours, a reply to a serious criticism of their customer support process. And as for using you as a preferred supplier for *my* employers - when they need to replace a server, I may need *guaranteed* next-day delivery. The one time I asked for it, you failed to provide it. I'm awaiting an explanation.
eNotes is (apparently) "speedy and efficient": I have *no* indication yet that anyone's taken any interest in my complaint, barring a transfer of the eNote from one person to another, for no reason that is available to me.
Am I to assume that, in fact, you genuinely don't care whether or not I spend my money with you or not? Or that, since I'm only registered as a private user, not a corporate one, my business doesn't matter? Either way, I'm not impressed. Service matters to me as much, if not more, than price. My preferred suppliers for my *hobbies* are frequently NOT the cheapest, but I use them because I can trust them. The same is true in my business dealings.
Which do you want to be? The cheapest? or the best?"
Strange as it may seem, I *really* would like to do business with eBuyer: my wife's veterinary practice are shopping to replace their desktop machines, and I've been collecting quotes for suitable machines all morning. And you have the best prices.
But I can't, in honesty, recommend to her and her senior partners a company who can't manage, within 24 hours, a reply to a serious criticism of their customer support process. And as for using you as a preferred supplier for *my* employers - when they need to replace a server, I may need *guaranteed* next-day delivery. The one time I asked for it, you failed to provide it. I'm awaiting an explanation.
eNotes is (apparently) "speedy and efficient": I have *no* indication yet that anyone's taken any interest in my complaint, barring a transfer of the eNote from one person to another, for no reason that is available to me.
Am I to assume that, in fact, you genuinely don't care whether or not I spend my money with you or not? Or that, since I'm only registered as a private user, not a corporate one, my business doesn't matter? Either way, I'm not impressed. Service matters to me as much, if not more, than price. My preferred suppliers for my *hobbies* are frequently NOT the cheapest, but I use them because I can trust them. The same is true in my business dealings.
Which do you want to be? The cheapest? or the best?"
