fleetfootmike | A REPLY from eBuyer (Reply)

They work on Saturdays. I am surprised.

Dear Mr Whitaker

Thank you for contacting our Customer Support Team.

I apologise for the delay in responding to your enote.

I appreciate your comments and disappointment regarding the delay with the delivery of your order. This must of been extremely frustrating especially when you were on a deadline. We aren't contacted to times deliveries with City Link and if it would of been a question of £5 for a pre 9am be assured that we would of gladly arranged this for you however this is not the case.

Once the order has been dispatched the system does show invoiced to reflect this. I am sorry that you carriage wasn't credited as agreed at the time you contacted Ebuyer. I can confirm that this has now been credited and you will receive the credit with 2 - 3 working days.

Ebuyer is a growing company and we did experience a delay in dispatching order around the time that your order was placed. We have being recruiting over the past month in all areas of the company to improve the service that we are providing. We believe the delay of dispatching orders is now under control and that our Customer Support is improving daily.

If you have any further queries please don't hesitate to contact us.

Regard
Ebuyer Support Team

I am... not exactly impressed.