PowerGen part 3
Apr. 26th, 2004 01:46 pm![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png){kind=small}
fleetfootmikeNo call as of 1pm.
I phoned again, and got Jenny in Customer Service.
Apparently they're blaming Scottish Power, for not forwarding on the final reading from Dec 2, and she's going to call a supervisor and the central clearing point for Electricity billing and sort it out. I remind her that I'm going on holiday on Friday and I'd be really unhappy to come home to a red bill and a snotty letter from their collections department.
[Update 1:20pm]
While typing this up, it occurs to me that if Scottish Power didn't forward the final reading, then where the **** did PowerGen get the meter reading for the final bill they sent me when we transferred, since it's clearly marked on the bill as being a customer reading (i.e. we supplied them with the reading).
Ho hum. I phone Jenny again, and point this out. We discuss this a little more, and she concedes that, indeed, something seems to be screwy here, and promises to call me back.
[Update 1:35pm]
She calls back. Trumpets sound, birds fall stunned and dead from trees and heavenly choirs sing Hallelujah. It appears to be a mistake on PowerGen's part (now there's a thing): the bill has been cancelled. And I will receive a letter confirming this: I point out that "by Friday" would be nice.
Lets see what happens now.
I phoned again, and got Jenny in Customer Service.
Apparently they're blaming Scottish Power, for not forwarding on the final reading from Dec 2, and she's going to call a supervisor and the central clearing point for Electricity billing and sort it out. I remind her that I'm going on holiday on Friday and I'd be really unhappy to come home to a red bill and a snotty letter from their collections department.
[Update 1:20pm]
While typing this up, it occurs to me that if Scottish Power didn't forward the final reading, then where the **** did PowerGen get the meter reading for the final bill they sent me when we transferred, since it's clearly marked on the bill as being a customer reading (i.e. we supplied them with the reading).
Ho hum. I phone Jenny again, and point this out. We discuss this a little more, and she concedes that, indeed, something seems to be screwy here, and promises to call me back.
[Update 1:35pm]
She calls back. Trumpets sound, birds fall stunned and dead from trees and heavenly choirs sing Hallelujah. It appears to be a mistake on PowerGen's part (now there's a thing): the bill has been cancelled. And I will receive a letter confirming this: I point out that "by Friday" would be nice.
Lets see what happens now.
(no subject)
Date: 2004-04-26 06:54 am (UTC)(no subject)
Date: 2004-04-26 08:38 am (UTC)(no subject)
Date: 2004-04-26 09:06 am (UTC)Should there be a red bill on my doormat come May 16th, there will be hell to pay :)
(no subject)
Date: 2004-04-26 09:12 am (UTC)